One of the great promises of CRM was cost savings and improved efficiency from migrating customers to lower-cost self service channels. What CRM didn’t deliver was the technology to make this experience acceptable to customers.

DA Group’s Customer Service Assistants bridge that gap. They provide all of the attention typically offered by costly face-to-face servicing yet take full advantage of automation. They are ideal for any customer-facing application that requires customers to interact with technology.

Features		Benefits
Easy integration into existing applications		This modular technology can be quickly integrated into existing programs and works on the web, kiosks, TV, and mobile phones.
Multilingual text-to-speech engine		Able to speak 19 different languages a DA Group avatar can help customers from across the world – great for the web.
“Always on” technology		A DA Group avatar is your 24 hours a day sales representative. Always ready to help
Realistic animation		A customer service agent is a serious extension to your sales team supporting your company message.
Interactive		The Customer Service agent can be populated with company or product information to provide a truly interactive and personalised experience

The ability to lead a customer through the sales process means that DA Group’s avatars are also great for customer service kiosks. DA Group is currently working with NCR to produce customer service kiosks for the financial sector, developing the next generation of ATM with built in customer service, offering more features than ever to customers.

The key to the success of an avatar is personalisation. An avatar can help customers with their transactions, help with searches for specific products, promote certain products and even welcome customers to your office before putting them in touch with their contact in your company through DA Group's revolutionary Visitor Management System .

You can see more examples of VMS and our work with NCR in our demonstration and case study areas or you can contact us directly for more information